:root{font:14px/1.5 'Segoe UI',Arial,sans-serif;color:#08234b;background:#fffaf6;--orange:#ff590a;--line:#e7e9ee;--muted:#7a8797}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}a{color:inherit;text-decoration:none}button{cursor:pointer;border:0;background:transparent;color:inherit}button:disabled{opacity:.45;cursor:wait}svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}button:focus-visible,a:focus-visible,summary:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #ffba94;outline-offset:2px}[hidden]{display:none!important}.chat-topbar{height:68px;display:flex;justify-content:space-between;align-items:center;background:#fffdfb;padding:12px 30px;border-bottom:1px solid #eee5df}.chat-brand{font-size:23px;font-weight:850;letter-spacing:-.8px;line-height:1.1}.chat-brand em{color:var(--orange);font-style:normal}.chat-brand small{display:block;font-size:10px;font-weight:400;letter-spacing:0;color:#7a8797;margin-top:6px}.chat-topbar nav{display:flex;align-items:center;gap:22px;font-size:12px}.chat-topbar nav>a:hover{color:var(--orange)}.chat-topbar #logout{font-size:11px;color:#b7502b}.notice-menu{position:relative}.notice-menu>summary{display:grid;place-items:center;cursor:pointer;list-style:none;width:36px;height:36px;border-radius:50%;background:#fff1e7}.notice-menu #notifications{position:absolute;right:0;top:45px;width:min(350px,85vw);max-height:65vh;overflow:auto;background:white;padding:20px;border:1px solid var(--line);border-radius:12px;box-shadow:0 14px 45px #08234b20;z-index:30}.notice-menu h2{font-size:16px}.notice-menu p{font-size:11px;color:var(--muted)}.notice-menu button{display:block;text-align:left;border:1px solid var(--line);padding:9px;border-radius:7px;margin:6px 0;width:100%;font-size:11px}main{max-width:1440px;margin:auto;padding:22px 30px}.page-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.eyebrow{font-size:9px;letter-spacing:1.7px;color:#aa927e;font-weight:700}h1{font-size:26px;line-height:1.25;letter-spacing:-.7px;margin:3px 0}.page-heading>p{font-size:11px;color:#7c8795}#status{font-size:11px;color:#6c7a8c;min-height:17px;margin:8px 0 15px;white-space:pre-wrap}#status.error{background:#fff0e9;color:#b13c21;padding:8px;border-radius:7px}#workspace{display:grid;grid-template-columns:310px minmax(0,1fr);height:calc(100dvh - 200px);min-height:420px;border:1px solid #e8e3df;border-radius:15px;overflow:hidden;background:#fff;box-shadow:0 4px 25px #08234b03}.conversation-panel{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:#fff}.inbox-title{display:flex;justify-content:space-between;align-items:center;padding:20px 18px 8px}.inbox-title h2{font-size:17px;margin:0}.icon-button{width:42px;height:42px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.icon-button:hover{background:#fff1e7}.inbox-search{display:flex;align-items:center;gap:8px;margin:0 18px 17px;background:#f5f6f8;border-radius:9px;padding:9px 11px}.inbox-search input{width:100%;min-width:0;background:none;border:0;outline:none;font-size:11px;color:#08234b}#conversations{overflow:auto;min-height:60px;flex:1}.conversation-row{display:flex;align-items:center;gap:11px;width:100%;text-align:left;padding:17px 18px;border-left:3px solid transparent;border-bottom:1px solid #f3f4f6;min-height:86px}.conversation-row:hover{background:#fff9f4}.conversation-row.selected{background:#fff0e5;border-left-color:var(--orange)}.contact-avatar{display:grid;place-items:center;background:#fff0e5;color:var(--orange);font-weight:800;font-size:17px;width:43px;height:43px;border-radius:50%;flex-shrink:0}.contact-avatar img{width:29px;height:29px;object-fit:contain}.conversation-copy{flex:1;min-width:0}.conversation-copy strong{display:block;font-size:12px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.conversation-copy small{display:block;font-size:10px;color:#8993a1;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.unread-count{background:var(--orange);color:white;border-radius:20px;padding:2px 6px;font-size:10px;min-width:20px;text-align:center}.inbox-footnote{display:flex;gap:10px;align-items:center;padding:15px 18px;border-top:1px solid var(--line);color:#9aa2ad;font-size:10px}.inbox-footnote p{margin:0}#open-customer{padding:10px 18px 17px;border-top:1px solid var(--line)}#open-customer h3{font-size:12px;margin:5px 0 10px}label{font-size:11px;display:block}input,select{padding:10px;border:1px solid #dbe1e9;border-radius:8px;color:#08234b;background:white;max-width:100%}select{width:100%;margin:7px 0 10px}.outline{border:1px solid #ffd3ba;color:#d94b00;background:#fff6ef;padding:10px 14px;border-radius:8px;font-size:11px;font-weight:600}.thread-empty{display:flex;align-items:center;justify-content:center;flex-direction:column;background:#fbfcfd;text-align:center;padding:25px}.empty-symbol{width:90px;height:90px;border-radius:50%;display:grid;place-items:center;background:#fff0e5;color:var(--orange);margin-bottom:15px;font-size:42px}.thread-empty h2{font-size:18px}.thread-empty p{font-size:12px;color:#8993a1;line-height:1.8}#thread{display:flex;flex-direction:column;min-height:0;min-width:0}.thread-header{display:flex;align-items:center;gap:12px;padding:14px 22px;background:white;border-bottom:1px solid var(--line);min-height:76px}.thread-heading{flex:1;min-width:0}.thread-heading h2{font-size:14px;margin:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.thread-heading p{font-size:10px;color:#929aa6;margin:4px 0 0}.chat-safety{padding:9px 20px;background:#fffbf5;color:#a08b74;border-bottom:1px solid #f4eee6;font-size:10px;text-align:center}#message-scroll{flex:1;min-height:0;overflow:auto;background:#f5f6f8;padding:20px 25px;overscroll-behavior:contain;scrollbar-width:thin}#messages{display:flex;flex-direction:column;gap:14px}#messages article{align-self:flex-start;max-width:76%;background:#fff;padding:12px 15px 9px;border-radius:0 13px 13px 13px;box-shadow:0 1px 2px #08234b08;min-width:100px;border:1px solid #edf0f3}#messages article.own{align-self:flex-end;background:#fff0e5;border-color:#ffe1cf;border-radius:13px 0 13px 13px}#messages article>strong{font-size:10px;color:#969fac;font-weight:500;display:block;margin-bottom:6px}#messages article>.message-text{font-size:13px;color:#16324e;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 6px}#messages .message-meta{font-size:9px;color:#99a2ae;text-align:right;margin:7px 0 0;white-space:nowrap}.receipt{color:#b77a55}#messages a.context-link{display:block;padding:10px;background:#ffffffa8;border:1px solid #e4e8ed;border-radius:8px;font-size:11px;overflow-wrap:anywhere;margin:8px 0}#messages .private-photo{display:block;max-width:100%;max-height:300px;object-fit:contain;border-radius:8px;margin:8px 0}#messages .photo-view{border:1px solid #dfdfe1;border-radius:8px;padding:10px;background:#fff;font-size:11px;color:#697b90}.load-more{display:block;margin:5px auto 15px;color:#b07145;font-size:11px;padding:8px 15px;border-radius:20px;background:#fff;border:1px solid #ece3db}.composer{border-top:1px solid var(--line);background:#fff;padding:10px 20px}.compose-row{display:flex;align-items:flex-end;gap:9px}.compose-row>.icon-button{color:#8190a4}.message-input{flex:1;min-width:0}.message-input textarea{display:block;border:1px solid #e5e8ee;border-radius:12px;padding:12px 14px;width:100%;resize:none;min-height:44px;max-height:140px;background:#f7f8fa;font-size:12px;color:#08234b;line-height:1.6}.send-button{background:var(--orange);color:white;width:44px;height:44px;border-radius:11px;display:grid;place-items:center;flex-shrink:0}.send-button:hover{background:#db4b00}.send-button svg{width:20px;height:20px}.composer-note{margin:7px 0 0;font-size:9px;color:#a0a8b3;text-align:center}#context-details{margin:0 0 9px}#context-details>summary{font-size:10px;color:#a08775;cursor:pointer;list-style:none;display:flex;justify-content:space-between;padding:3px}.context-fields{display:grid;grid-template-columns:1fr 1fr;gap:9px;background:#fff8f2;padding:10px;border-radius:8px}.context-fields input{display:block;width:100%;margin-top:5px;font-size:10px}.context-fields p{grid-column:1/-1;font-size:9px;color:#a18b79;margin:0}.photo-file-label{color:#a08775;font-size:10px;margin:9px 0}.photo-file-label input{display:block;margin-top:5px;width:100%;font-size:11px}#photo-preview{display:flex;gap:10px;align-items:center;background:#f5f6f8;padding:10px;border-radius:10px}#photo-preview img{width:55px;height:55px;object-fit:cover;border-radius:7px}#photo-preview strong{font-size:11px;overflow-wrap:anywhere}#photo-preview small{font-size:10px;color:var(--muted);display:block}#photo-preview>div{flex:1;min-width:0}#photo-preview .icon-button{font-size:24px}#photo>.outline{margin:8px 0 0}#context-summary{font-size:10px;padding:8px;background:#fff8f1;color:#a06c45;border-radius:8px;margin-bottom:8px;overflow-wrap:anywhere}.no-messages{text-align:center;font-size:11px;color:#9da6b1;margin-top:40px}.login-card{max-width:420px;border:1px solid #eadfd7;background:white;padding:28px;border-radius:16px;margin:30px auto}.login-card h2{font-size:19px}.login-card p,.login-card a{font-size:11px;color:#7c899a}.login-card label{margin:15px 0}.login-card input{display:block;width:100%;margin-top:6px}.primary{background:var(--orange);color:white;width:100%;padding:13px;border-radius:9px;font-weight:600;margin-bottom:15px}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.mobile-back{display:none}@media(max-width:900px){#workspace{grid-template-columns:260px minmax(0,1fr)}main{padding:18px}#messages article{max-width:88%}.thread-header{padding:13px 16px}#message-scroll{padding:18px}}@media(max-width:700px){body{background:#fff}.chat-topbar{height:58px;padding:10px 15px}.chat-brand{font-size:19px}.chat-brand small{font-size:8px}.chat-topbar nav{gap:12px;font-size:10px}.chat-topbar nav>a[href='/account']{display:none}main{padding:0}.page-heading{padding:13px 16px 0;margin:0}.eyebrow{display:none}h1{font-size:21px}.page-heading>p{font-size:10px}#status{padding:3px 16px;margin:4px 0 8px;min-height:18px;font-size:10px}#workspace{display:block;height:calc(100dvh - 133px);min-height:300px;border:0;border-radius:0;box-shadow:none}.conversation-panel{height:100%;border:0}.thread-empty{display:none}#thread{height:100%}.thread-open .conversation-panel{display:none}.thread-header{padding:11px 12px;min-height:67px;gap:8px}.mobile-back{display:inline-flex;width:30px}.thread-heading h2{font-size:13px}.thread-heading p{font-size:9px}.thread-header .contact-avatar{width:36px;height:36px;font-size:14px}.thread-header .icon-button{width:35px}.chat-safety{font-size:9px;padding:8px 10px}#message-scroll{padding:16px 13px}#messages{gap:13px}#messages article{max-width:86%;padding:10px 12px 8px}#messages article>.message-text{font-size:12px}.composer{padding:9px 10px max(9px,env(safe-area-inset-bottom))}.composer-note{font-size:8px}.compose-row{gap:6px}.compose-row .icon-button{width:34px}.send-button{height:43px;width:43px}.message-input textarea{font-size:12px}.context-fields{grid-template-columns:1fr}.login-card{margin:22px 16px}.notice-menu #notifications{right:-10px}.thread-open #thread-empty{display:none}}

#open-customer>input{width:100%;margin-bottom:8px}.empty-symbol svg{width:42px;height:42px}.conversation-row[aria-current=true]{font-weight:500}.thread-header .contact-avatar img{width:28px;height:28px}#photo-preview .icon-button{min-height:44px}.conversation-panel .load-more{flex-shrink:0}

.chat-account-context{text-align:right;font-size:11px;color:#7a8797}.chat-account-context p{margin:0 0 4px}.chat-account-context #chat-server{display:inline-block;font-size:10px;color:#a05d2e;background:#fff0e5;border:1px solid #ffe0c9;padding:3px 8px;border-radius:6px}@media(max-width:700px){.chat-account-context{font-size:9px}.chat-account-context #chat-server{font-size:8px;padding:2px 5px}}